{"product_id":"after-sales-excellence-driving-improvement-customer-satisfaction-and-growth-paperback","title":"After-Sales Excellence: Driving Improvement, Customer Satisfaction, and Growth - Paperback","description":"\u003cdiv\u003e\u003cp style=\"text-align: right;\"\u003e\u003ca href=\"https:\/\/reportcopyrightinfringement.com\/\" target=\"_blank\" rel=\"nofollow\"\u003e\u003cb\u003eReport copyright infringement\u003c\/b\u003e\u003c\/a\u003e\u003c\/p\u003e\u003c\/div\u003e\u003cp\u003eby \u003cb\u003eNigel Woodall\u003c\/b\u003e (Author)\u003c\/p\u003e\u003cp\u003e\u003c\/p\u003e\u003cp\u003e\u003cb\u003eFix what's broken. Elevate what works. Lead with service excellence.\u003c\/b\u003e\u003c\/p\u003e\u003cp\u003e\u003ci\u003eAftersales Excellence: Driving Improvement, Customer Satisfaction, and Growth\u003c\/i\u003e is the essential guide for anyone seeking to improve performance, strengthen relationships, and unlock growth - whether in the aftermarket or beyond.\u003c\/p\u003e\u003cp\u003eWith over 45 years of global experience as an employee, senior leader, and consultant, Nigel Woodall delivers a practical, no-nonsense roadmap for business improvement. Rooted in the often-overlooked after-sales sector - spanning manufacturers, distributors, maintainers, and more - the book reveals the proven strategies top performers rely on to attract, retain, and grow high-value customers.\u003c\/p\u003e\u003cp\u003eBut this isn't just a book for aftermarket professionals. Its lessons apply across industries, because customers aren't only buyers - they're investors, suppliers, employees, and owners. And service isn't just what happens at the front line - it's shaped by leadership, systems, and internal culture.\u003c\/p\u003e\u003cp\u003eClear, accessible, and packed with case studies, strategies, and actionable insights you can apply immediately, \u003ci\u003eAftersales Excellence\u003c\/i\u003e is like having a consultant on call - helping entrepreneurs, leaders, and professionals transform performance, boost customer satisfaction, and stay ahead in today's competitive, service-driven landscape.\u003c\/p\u003e\n            \u003cdiv\u003e\n\u003cstrong\u003eNumber of Pages:\u003c\/strong\u003e 232\u003c\/div\u003e\n            \u003cdiv\u003e\n\u003cstrong\u003eDimensions:\u003c\/strong\u003e 0.49 x 9 x 6 IN\u003c\/div\u003e\n            \u003cdiv\u003e\n\u003cstrong\u003ePublication Date:\u003c\/strong\u003e October 10, 2025\u003c\/div\u003e\n            ","brand":"Books by splitShops","offers":[{"title":"Default Title","offer_id":43153331585087,"sku":"9781637428887","price":45.34,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0105\/8226\/1823\/files\/aBZhtTpcXa9781637428887.webp?v=1776946358","url":"https:\/\/dhlswag.com\/products\/after-sales-excellence-driving-improvement-customer-satisfaction-and-growth-paperback","provider":"BBB","version":"1.0","type":"link"}