{"product_id":"biff-at-work-your-guide-to-difficult-workplace-communication-paperback","title":"BIFF at Work: Your Guide to Difficult Workplace Communication - Paperback","description":"\u003cp\u003eby \u003cb\u003eBill Eddy\u003c\/b\u003e (Author), \u003cb\u003eMegan Hunter\u003c\/b\u003e (Author)\u003c\/p\u003e\u003cp\u003e\u003c\/p\u003e\u003cp\u003eHave you ever received an email that made your heart beat faster or spiked your blood pressure? We all know we're not supposed to respond right away, but \u003ci\u003ehow\u003c\/i\u003e you respond will either increase or decrease the hostility and conflict. Hostile and undermining emails, letters, texts, and conversations can drain inordinate amounts of time, emotional energy and expense in the workplace. \u003c\/p\u003e \u003cp\u003eFor over a dozen years, the BIFF method of communicating in writing has helped thousands of people calm conflicts and create clear communication in response to misinformation, blame, and unnecessary anger.\u003c\/p\u003e \u003cp\u003eBIFF (Brief, Informative, Friendly, Firm) is a simple, practical and structured way to respond to nasty emails or any written communication. It can help you get the outcomes you want by diffusing tension, containing conflict, and establishing professional boundaries. \u003c\/p\u003e \u003cp\u003e \u003cb\u003eThis second book in the Conflict Communication Series\u003c\/b\u003e focuses exclusively on workplace communication--internal and external--with instructions on how to use the four-step BIFF method with numerous examples of what works and what does not work to demonstrate potential pitfalls. It also includes tips on how to coach co-workers and others on writing effective BIFF responses to customers, clients, employees, and managers--instead of becoming consumed in unhealthy back-and-forth wars. Using BIFF with toxic teammates, workplace bullies, and threatening customers and clients can reduce the risk of lawsuits and complaints and make everyone feel more confident in workplace relationships. \u003c\/p\u003e \u003cp\u003eUse BIFF to lower your blood pressure, turn down the conflict flame, and restore your confidence. BIFF is a game-changer when you have to respond in writing in high-conflict situations or with any upset person. Then use Bill's EAR Statement(TM) technique in \u003ci\u003eCalming Upset People with EAR\u003c\/i\u003e for verbal communications in high-conflict situations.\u003c\/p\u003e\u003ch3\u003eAuthor Biography\u003c\/h3\u003e\u003cp\u003eMegan Hunter holds an MBA and is a keynote speaker and management trainer and consultant on managing high conflict disputes and challenging people. She is the CEO and co-founder of the High Conflict Institute and founder and publisher at Unhooked Media. She has written five books and has given presentations across the U.S. and seven countries. Megan, a native of Nebraska, lives in Scottsdale, Arizona with her husband.\u003c\/p\u003e\u003cdiv\u003e\n\u003cstrong\u003eNumber of Pages:\u003c\/strong\u003e 200\u003c\/div\u003e\u003cdiv\u003e\n\u003cstrong\u003eDimensions:\u003c\/strong\u003e 0.5 x 8.4 x 5.4 IN\u003c\/div\u003e\u003cdiv\u003e\n\u003cstrong\u003eIllustrated:\u003c\/strong\u003e Yes\u003c\/div\u003e\u003cdiv\u003e\n\u003cstrong\u003ePublication Date:\u003c\/strong\u003e April 13, 2021\u003c\/div\u003e","brand":"Books by splitShops","offers":[{"title":"Default Title","offer_id":42729403351103,"sku":"9781950057122","price":23.94,"currency_code":"USD","in_stock":false}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0105\/8226\/1823\/files\/35646ee5014236a35c5fd3971c5f83b7.webp?v=1765122071","url":"https:\/\/dhlswag.com\/products\/biff-at-work-your-guide-to-difficult-workplace-communication-paperback","provider":"BBB","version":"1.0","type":"link"}