by Hyler Bracey Ph. D. (Author)
This is NOT a book about the importance of trust. Building Trust is about HOW TO BUILD TRUST and maintain it. Very little of the materials on trust are practical and helpful. Of the thousands of pieces of writing on the topic of trust, almost none of them say: "Here's a step-by-step method for building trust - inter-personally and organizationally." Building Trust will tell you: Practical steps to improve trust. What you may be doing that's not helpful and why. What you may have believed about trust-building that won't really produce trust in the long haul. Ways to clean up broken or fractured trust.
Author Biography
Hyler Bracey is a nationally acclaimed author and public speaker. He is a co-founder and retired CEO of the Atlanta Consulting Group, a management- consulting firm that helped organizations accomplish strategic change and develop leadership talent. Co-author of two popular management practice books, Managing from the Heart, that encouraged business leaders to instill the human touch in management, and Winning the Race for Value, that defined how businesses must attune themselves to customer needs in the 21st century, Dr. Bracey now turns his attention to the timely and critical issue of how to build and maintain trust.