{"product_id":"business-process-mapping-workbook-improving-customer-satisfaction-paperback","title":"Business Process Mapping Workbook: Improving Customer Satisfaction - Paperback","description":"\u003cp\u003eby \u003cb\u003eJ. Mike Jacka\u003c\/b\u003e (Author), \u003cb\u003ePaulette J. Keller\u003c\/b\u003e (Author)\u003c\/p\u003e\u003cp\u003eErst wenn Unternehmen ihre entscheidenden Geschäftsprozesse analysieren und verbessern, sind sie in der Lage, ihre internen und externen Kunden auf höchstem Serviceniveau zu bedienen. \"Business Process Mapping\" ist ein praktischer Leitfaden, der die Tools bereitstellt, mit deren Hilfe Geschäftsprozesse und Unternehmensziele miteinander in Einklang gebracht werden können. Er vermittelt anschaulich, wie Unternehmen mit Hilfe des Business Process Mapping die Kundenzufriedenheit steigern können. Business Process Mapping ist ein holistischer Ansatz zur Analyse entscheidender Beziehungen, Kontrollen, Wirkungen und Ergebnisse. Die Autoren erläutern ausführlich und verständlich, was diese Geschäftsprozess-Analyse für ein Unternehmen leistet und geben praktische Anwendungsbeispiele für jede Analysestufe. \"Business Process Mapping\" - der ultimative Wegweiser zu einem ausgeprägt kundenorientierten (und damit erfolgreicheren) Unternehmen.\u003c\/p\u003e\u003ch3\u003eFront Jacket\u003c\/h3\u003e\u003cp\u003e\u003c\/p\u003e\u003cp\u003eBusiness Process Mapping Workbook \u003c\/p\u003e\u003cp\u003eImproving Customer Satisfaction \u003c\/p\u003e\u003cp\u003eWorkbook For The Second Edition \u003c\/p\u003e\u003cp\u003eJ. Mike Jacka and Paulette J. Keller\u003c\/p\u003e\u003ch3\u003eBack Jacket\u003c\/h3\u003e\u003cp\u003e\u003cb\u003eLearn business process mapping-step by step.\u003c\/b\u003e \u003c\/p\u003e\u003cp\u003eIf you want to build up your process-mapping skills, the best way is by doing the mapping. \u003ci\u003eBusiness Process Mapping Workbook: Improving Customer Satisfaction\u003c\/i\u003e clearly guides you throughall the various steps involved in successfully performing a business process map to get youmapping on your own. This hands-on workbook includes a completed case study that serves asthe basis for a number of exercises showing how the process mapping is actually performed.\u003c\/p\u003e \u003cp\u003eAll the details of process mapping are here, along with exercises to help you understandthe specific requirements within a process-mapping project. In addition, you'll have theopportunity to put everything together at the end of each chapter by working through acomprehensive example.\u003c\/p\u003e \u003cp\u003eAllowing you to successfully work-start to finish-on an entire process map, this practical guideis designed to accompany Jacka and Keller's Business Process Mapping, Second Edition andincludes all the new applications discussed in the Second Edition.\u003c\/p\u003e \u003cp\u003eFilled with essential tools for quick reference, \u003ci\u003eBusiness Process Mapping Workbook: Improving Customer Satisfaction\u003c\/i\u003e enables you to not only read the solutions, but to also confidently work through the exercises with practical applications to lead you to process mapping success.\u003c\/p\u003e\u003ch3\u003eAuthor Biography\u003c\/h3\u003e\u003cp\u003e\u003cb\u003eJ. Mike Jacka, CPA, CIA, CFE, CPCU\u003c\/b\u003e, has over twenty-five years' experience in Internal Audit. In his current role as Senior Audit Manager over Special Projects at Farmers AuditInsurance, he identifies and develops processes, programs, and procedures that help provide greater value to Internal Audit's customers. He has written numerous articles for professional publications and is a popular speaker on many subjects related to internal auditing. \u003c\/p\u003e\u003cp\u003e\u003cb\u003ePaulette J. Keller, CPA, CIA, MBA\u003c\/b\u003e, has worked in the insurance industry for over twenty-five years. Most of that time has been in Internal Audit, but she has also worked with Claims, Quality Control, and Life Company Special Projects. Currently, she is the Director of Audit Data Analytics with Farmers Insurance where she has responsibility for coordinating the retrieval and analysis of company data to be used in all audit analysis, including the embedding of data analytics throughout the audit work. She is a sought-after speaker and instructor in such areas as operational auditing, value-added approaches, and data analytics.\u003c\/p\u003e\u003cdiv\u003e\n\u003cstrong\u003eNumber of Pages:\u003c\/strong\u003e 264\u003c\/div\u003e\u003cdiv\u003e\n\u003cstrong\u003eDimensions:\u003c\/strong\u003e 0.8 x 9.8 x 6.9 IN\u003c\/div\u003e\u003cdiv\u003e\n\u003cstrong\u003eIllustrated:\u003c\/strong\u003e Yes\u003c\/div\u003e\u003cdiv\u003e\n\u003cstrong\u003ePublication Date:\u003c\/strong\u003e July 01, 2009\u003c\/div\u003e","brand":"Books by splitShops","offers":[{"title":"Default Title","offer_id":42724036739135,"sku":"9780470446287","price":62.4,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0105\/8226\/1823\/files\/43bd7de90828baf77c65ab8153cd68d3.webp?v=1765101252","url":"https:\/\/dhlswag.com\/products\/business-process-mapping-workbook-improving-customer-satisfaction-paperback","provider":"BBB","version":"1.0","type":"link"}