by F. Morgeson (Author)
Citizen Satisfaction investigates the topic of satisfaction with government services from a variety of perspectives, using case studies and empirical results from satisfaction studies at the federal level.
Author Biography
Director of Research, American Customer Satisfaction Index, USA
Number of Pages: 217
Dimensions: 0.49 x 8.5 x 5.5 IN
Illustrated: Yes
Publication Date: December 23, 2015