{"product_id":"coaching-knock-your-socks-off-service-paperback","title":"Coaching Knock Your Socks Off Service - Paperback","description":"\u003cp\u003eby \u003cb\u003eRon Zemke\u003c\/b\u003e (Author), \u003cb\u003eKristin Anderson\u003c\/b\u003e (Author)\u003c\/p\u003e\u003cp\u003e\u003c\/p\u003e\u003cp\u003e\u003cstrong\u003eAuthors Kristin Anderson and Ron Zemke provide a practical guide to the day-to-day challenges that arise in training superior customer service people.\u003c\/strong\u003e\u003c\/p\u003e\u003cp\u003eKnock your socks off service doesn't just happen. It requires coaching on an ongoing basis. As part of the Knock Your Socks Off series, \u003cem\u003eCoaching Knock Your Socks Off Service\u003c\/em\u003e explains how to: \u003c\/p\u003e\u003cul\u003e\n\u003cli\u003ehelp frontline employees hone their skills, \u003c\/li\u003e\n\u003cli\u003emaintain the motivation to perform, \u003c\/li\u003e\n\u003cli\u003eand meet new situations head-on.\u003c\/li\u003e\n\u003c\/ul\u003e\u003cp\u003eThe authors present a model for successfully coaching anyone, anywhere, and they show you how to apply it in familiar coaching situations. Everyone can appreciate Zemke and Anderson's strategies for handling the toughest coaching problems.\u003c\/p\u003e\u003cp\u003eYou will learn the most important new skill? teaching employees to be peer coaches, a growing need in the current era of teams and of doing more with less.\u003c\/p\u003e\u003ch3\u003eAuthor Biography\u003c\/h3\u003e\u003cp\u003e\u003c\/p\u003e\u003cp\u003e KRISTIN ANDERSON is a principal of Performance Research Associates, co-author of two previous Knock Your Socks Off books, and author of Great Customer Service on the Telephone (AMACOM). \u003c\/p\u003e\u003cp\u003e RON ZEMKE is founder of Performance Research Associates and has authored or co-authored twelve books, including the Knock Your Socks Off series and Service America! This is the fifth book in the Knock Your Socks Off series, which has also engendered three major training programs, eleven films, and even a board game!\u003c\/p\u003e\u003cdiv\u003e\n\u003cstrong\u003eNumber of Pages:\u003c\/strong\u003e 176\u003c\/div\u003e\u003cdiv\u003e\n\u003cstrong\u003eDimensions:\u003c\/strong\u003e 0.54 x 9.01 x 5.97 IN\u003c\/div\u003e\u003cdiv\u003e\n\u003cstrong\u003ePublication Date:\u003c\/strong\u003e October 21, 1996\u003c\/div\u003e","brand":"Books by splitShops","offers":[{"title":"Default Title","offer_id":42722541207615,"sku":"9780814479353","price":22.74,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0105\/8226\/1823\/files\/f0e483f0f4c27e83e2a962caf8425f50.webp?v=1765096108","url":"https:\/\/dhlswag.com\/products\/coaching-knock-your-socks-off-service-paperback","provider":"BBB","version":"1.0","type":"link"}