{"product_id":"key-performance-indicators-developing-implementing-and-using-winning-kpis-hardcover","title":"Key Performance Indicators: Developing, Implementing, and Using Winning Kpis - Hardcover","description":"\u003cp\u003eby \u003cb\u003eDavid Parmenter\u003c\/b\u003e (Author)\u003c\/p\u003e\u003cp\u003e\u003c\/p\u003e\u003cp\u003e\u003cb\u003eThe new edition of the bestselling guide on creating and using key performance indicators--offers significant new and revised content\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eKey Performance Indicators (KPIs) help define and measure the organizational goals which are fundamental to an organization's current and future success. Having solid KPIs is crucial for companies that are implementing performance management systems, such as balanced scorecards, six sigma, or activity-based management. In many organizations, KPIs are often too numerous, randomly assembled, and overly complex--essentially rendering them ineffectual, or at worse, counterproductive. \u003ci\u003eKey Performance Indicators\u003c\/i\u003e provides a model for simplifying the complex areas of KPIs while helping organizations avoid common mistakes and hazards.\u003c\/p\u003e \u003cp\u003eNow in its fourth edition, this bestselling guide has been extensively revised and updated to incorporate practical lessons drawn from major implementations. Fresh content includes a more concise KPI methodology with clear implementation guidance, original insights on how other areas of performance management can be corrected, and new in-depth case studies. A revised starter kit is included to identify critical success factors, and the KPI resource kit contains updated worksheets, workshop programs, and questionnaires. Helping readers to better define and measure progress toward goals, this important guide: \u003c\/p\u003e \u003cul\u003e \u003cli\u003eDispels the myths of performance measurement and explains a simple, yet powerful KPI methodology\u003c\/li\u003e \u003cli\u003eExplains the 12-step model for developing and using KPIs with guidelines\u003c\/li\u003e \u003cli\u003eHelps readers brainstorm performance measures, sell KPI projects to the Board and senior management, and accurately report performance\u003c\/li\u003e \u003cli\u003eFeatures the \"KPI Project Leaders Corner\" which provides readers with essential information and useful exercises\u003c\/li\u003e \u003cli\u003eIncludes an array of practical tools--templates, checklists, performance measures--and a companion website (www.davidparmenter.com)\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003ci\u003eKey Performance Indicators: Developing, Implementing, and Using Winning KPIs, 4\u003csup\u003eth\u003c\/sup\u003e Edition \u003c\/i\u003eis important resource for C-suite executives, senior management, project teams, external project facilitators, and team coordinators involved in all aspects of performance management systems.\u003c\/p\u003e\u003ch3\u003eFront Jacket\u003c\/h3\u003e\u003cp\u003e\u003c\/p\u003e\u003cp\u003e\u003cb\u003eD\u003c\/b\u003eavid Parmenter's first edition of \u003ci\u003eKey Performance Indicators\u003c\/i\u003e was the first book to bring to light three discoveries to unlock performance measures from their shackles. \u003c\/p\u003e\u003cp\u003e1. An organization operating without its critical success factors, known by all staff, is aimless \u003c\/p\u003e\u003cp\u003e2. Most measures are not in fact KPIs they are result indicators -- measures that show how teams have worked together, often measured monthly leading to a busy reporting machine that fails the organization \u003c\/p\u003e\u003cp\u003e3. All KPIs are non-financial, measured 24\/7, daily or at the very least, weekly \u003c\/p\u003e\u003cp\u003eThis \u003ci\u003eFourth Edition\u003c\/i\u003e has been further refined to help project management professionals, senior leadership, and external KPI facilitators implement a successful KPI project. The book includes: \u003c\/p\u003e\u003cul\u003e \u003cli\u003eThe seven characteristics of KPIs and why you only need up to 10 KPIs\u003c\/li\u003e \u003cli\u003eThe difference between result and performance indicators\u003c\/li\u003e \u003cli\u003eGetting the right mix of past, current, and future measures\u003c\/li\u003e \u003cli\u003eA kit to help you find your organization's critical success factors (CSFs), the source of all meaningful measures\u003c\/li\u003e \u003cli\u003eThe myths driving current measurement thinking that need to be avoided\u003c\/li\u003e \u003cli\u003eHow to minimize the dark side of performance measures\u003c\/li\u003e \u003cli\u003eThe rules to follow when designing performance measures from the CSFs\u003c\/li\u003e \u003cli\u003eHow the in-house KPI team should sell and lead a KPI project\u003c\/li\u003e \u003cli\u003eA PDF toolkit full of worksheets, checklists, and questionnaires for the KPI team\u003c\/li\u003e \u003cli\u003eOver 400 carefully designed performance measures\u003c\/li\u003e \u003c\/ul\u003e\u003ch3\u003eBack Jacket\u003c\/h3\u003e\u003cp\u003e\u003c\/p\u003e\u003cp\u003eKEY PERFORMANCE\u003cb\u003e INDICATORS\u003c\/b\u003e \u003c\/p\u003e\u003cp\u003eFOURTH EDITION \u003c\/p\u003e\u003cp\u003e\"This book, already a performance measurement classic, firmly establishes David Parmenter as the 'King of the KPIs'. His first chapter, a timeless classic, is worth the cost of the book alone.\" \u003cb\u003e --Harry Mills, \u003c\/b\u003e subject matter expert on persuasion for the Harvard ManageMentor program \u003c\/p\u003e\u003cp\u003eRife with examples, worksheets, practice exercises, templates, and other valuable tools, \u003ci\u003eKey Performance Indicators\u003c\/i\u003e is truly a field guide. Readers will walk away with an understanding of the what, why, and--most importantly--the how of building appropriate and effective KPIs into organizations of all sizes. \u003c\/p\u003e\u003cp\u003eKey performance indicators are crucial to defining and tracking your organization's progress toward its goals. Setting up the wrong performance measures can lead to unwanted behaviors across an organization, perhaps even destroying value through misalignment and confusion. \u003c\/p\u003e\u003cp\u003eIf you are building KPIs for your organization, \u003ci\u003eKey Performance Indicators\u003c\/i\u003e will help you avoid these common mistakes and ensure your efforts result in ownership, empowerment, and fulfillment at all levels. \u003c\/p\u003e\u003cp\u003eThis \u003ci\u003eFourth Edition\u003c\/i\u003e has been improved by: \u003c\/p\u003e\u003cul\u003e \u003cli\u003eSimplifying, reorganizing, and refining the Winning KPI methodology process into a three-stage process\u003c\/li\u003e \u003cli\u003eRefining the \"selling the change\" process by incorporating more reference to the psychology behind resistance to change\u003c\/li\u003e \u003cli\u003eA new chapter on the rules for designing measures\u003c\/li\u003e \u003cli\u003eNew methods David Parmenter has used in KPI implementations\u003c\/li\u003e \u003cli\u003eA further refined performance measures database\u003c\/li\u003e \u003c\/ul\u003e\u003ch3\u003eAuthor Biography\u003c\/h3\u003e\u003cp\u003e\u003c\/p\u003e\u003cp\u003e\u003cb\u003eDAVID PARMENTER\u003c\/b\u003e has spent the last twenty years of his working life leading organizations, that will listen, to remove the shackles of broken bureaucratic management practices. He has written more books and published papers on KPIs than any other author and is driven by his vision \"To change how leading organizations, around the world, measure and manage performance -- by 2030\". He has delivered workshops to thousands of attendees in 32 countries. He has worked for Ernst \u0026amp; Young, BP Oil Ltd, Arthur Andersen, and PricewaterhouseCoopers, and is a fellow of the Institute of Chartered Accountants in England and Wales. \u003c\/p\u003e\u003cp\u003eHe is a regular writer for professional and business journals. He is also the author of \u003ci\u003eThe Financial Controller and CFO's Toolkit, Third Edition, Key Performance Indicators for Government and Non-Profit Agencies, \u003c\/i\u003e and\u003ci\u003e The Leading-Edge Manager's Guide to Success\u003c\/i\u003e (all from Wiley). \u003c\/p\u003e\u003cp\u003eHe can be contacted via parmenter@waymark.co.nz or +64 4 499 0007. His website, www.davidparmenter.com, contains many toolkits, articles, and freeware that will be useful to readers. \u003c\/p\u003e\u003cp\u003eFront cover illustration: The origin of all measures should be the critical success factors.\u003c\/p\u003e\u003cdiv\u003e\n\u003cstrong\u003eNumber of Pages:\u003c\/strong\u003e 384\u003c\/div\u003e\u003cdiv\u003e\n\u003cstrong\u003eDimensions:\u003c\/strong\u003e 1.5 x 9.1 x 6.3 IN\u003c\/div\u003e\u003cdiv\u003e\n\u003cstrong\u003ePublication Date:\u003c\/strong\u003e October 29, 2019\u003c\/div\u003e","brand":"Books by splitShops","offers":[{"title":"Default Title","offer_id":42691571646527,"sku":"9781119620778","price":62.4,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0105\/8226\/1823\/files\/0da80ca10c3a4ee56bb23b6f527bed8d.webp?v=1764992517","url":"https:\/\/dhlswag.com\/products\/key-performance-indicators-developing-implementing-and-using-winning-kpis-hardcover","provider":"BBB","version":"1.0","type":"link"}