{"product_id":"leadership-best-practices-and-employee-performance-a-phenomenological-telecommunications-industry-study-paperback","title":"Leadership Best Practices and Employee Performance: A Phenomenological Telecommunications Industry Study - Paperback","description":"\u003cp\u003eby \u003cb\u003eKarl Thompson\u003c\/b\u003e (Author)\u003c\/p\u003e\u003cp\u003e\u003c\/p\u003e\u003cp\u003eThis phenomenological study explored leadership best practices among senior managers in the telecommunications industry to determine the perceived effects that such routines had on actual employee performance. The study took place in Southern Georgia in the United States from January 16 to February 18, 2014 and involved interviews with ten selected managers who held the role of customer service manager for a minimum of 2 years and were identified as top performers based on the ranking and rating reports from industry data. Participants identified employee-oriented perspectives on leadership, performance, process, learning, training, and development as key factors in improving follower performance.\u003c\/p\u003e \u003cp\u003eThe research determined perceived best leadership practices that play a role in nurturing a work environment, enabling the organization to become more productive and competitive.\u003c\/p\u003e \u003cp\u003eIt was determined that leaders should create a working environment where there is increased employee engagement and participation; communicate goals, gain employee understanding, and apply communication styles that fit the need of each employee at all levels; identify and plan opportunities for growth for employees through training and development; recognize the importance of personally engaging with their employees; and, understand the importance of having regular meetings to update employees about new products and services.\u003c\/p\u003e \u003cp\u003eThis will result is greater employee decision-making ability and in turn a more productive employee with a higher level of performance.\u003c\/p\u003e\u003cdiv\u003e\n\u003cstrong\u003eNumber of Pages:\u003c\/strong\u003e 122\u003c\/div\u003e\u003cdiv\u003e\n\u003cstrong\u003eDimensions:\u003c\/strong\u003e 0.29 x 9 x 6 IN\u003c\/div\u003e\u003cdiv\u003e\n\u003cstrong\u003ePublication Date:\u003c\/strong\u003e October 19, 2016\u003c\/div\u003e","brand":"Books by splitShops","offers":[{"title":"Default Title","offer_id":42716053209151,"sku":"9781524543808","price":32.38,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0105\/8226\/1823\/files\/fb046128a28f5a49419693af4ac73452.webp?v=1765073567","url":"https:\/\/dhlswag.com\/products\/leadership-best-practices-and-employee-performance-a-phenomenological-telecommunications-industry-study-paperback","provider":"BBB","version":"1.0","type":"link"}