{"product_id":"managing-customer-service-paperback","title":"Managing Customer Service - Paperback","description":"\u003cdiv\u003e\u003cp style=\"text-align: right;\"\u003e\u003ca href=\"https:\/\/reportcopyrightinfringement.com\/\" target=\"_blank\" rel=\"nofollow\"\u003e\u003cb\u003eReport copyright infringement\u003c\/b\u003e\u003c\/a\u003e\u003c\/p\u003e\u003c\/div\u003e\u003cp\u003eby \u003cb\u003eInstitute of Leadership \u0026amp; Management\u003c\/b\u003e (Author)\u003c\/p\u003e\u003cp\u003eSuper series are a set of workbooks to accompany the flexible learning programme specifically designed and developed by the Institute of Leadership \u0026amp; Management (ILM) to support their Level 3 Certificate in First Line Management. The learning content is also closely aligned to the Level 3 S\/NVQ in Management. The series consists of 35 workbooks. Each book will map on to a course unit (35 books\/units).\u003c\/p\u003e\u003ch3\u003eAuthor Biography\u003c\/h3\u003e\u003cp\u003ePublished for the Institute of Leadership \u0026amp; Management\u003c\/p\u003e\n            \u003cdiv\u003e\n\u003cstrong\u003eNumber of Pages:\u003c\/strong\u003e 106\u003c\/div\u003e\n            \u003cdiv\u003e\n\u003cstrong\u003eDimensions:\u003c\/strong\u003e 0.3 x 11.55 x 8.31 IN\u003c\/div\u003e\n            \u003cdiv\u003e\n\u003cstrong\u003ePublication Date:\u003c\/strong\u003e April 27, 2007\u003c\/div\u003e\n            ","brand":"Books by splitShops","offers":[{"title":"Default Title","offer_id":43153639669823,"sku":"9780080464190","price":106.9,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0105\/8226\/1823\/files\/uO6b9-uGPo9780080464190.webp?v=1776949396","url":"https:\/\/dhlswag.com\/products\/managing-customer-service-paperback","provider":"BBB","version":"1.0","type":"link"}