{"product_id":"pharma-customer-experience-20-secrets-to-10x-your-cx-boost-patient-outcomes-paperback","title":"Pharma Customer Experience: 20 Secrets to 10X Your CX \u0026 Boost Patient Outcomes - Paperback","description":"\u003cp\u003eby \u003cb\u003eSean McDade\u003c\/b\u003e (Author)\u003c\/p\u003e\u003cp\u003e\u003c\/p\u003e\u003cp\u003ePharma Customer Experience reveals twenty secrets that pharmaceutical and biotechnology companies are using today to connect emotionally with their customers-both patients and healthcare professionals.\u003c\/p\u003e\u003cp\u003e\u003cbr\u003e\u003c\/p\u003e\u003cp\u003eIn an increasingly competitive environment, it's no longer enough for pharma to develop drugs and technologies that treat, cure, or relieve the symptoms of disease. To be truly customer-centric-building long-term, reliable customer relationships-pharma must learn to treat patients and healthcare professionals the way hotels treat their guests.\u003c\/p\u003e\u003cp\u003e\u003cbr\u003e\u003c\/p\u003e\u003cp\u003eDiscover how pharma companies can differentiate themselves through exceptional customer experience-helping patients understand available support services, explaining what to expect from clinical trials, making it easy to onboard onto new medications, and much, much more.\u003c\/p\u003e\u003cp\u003e\u003cbr\u003e\u003c\/p\u003e\u003cp\u003eIn Pharma Customer Experience, \u003cstrong\u003eSean McDade\u003c\/strong\u003e presents twenty powerful strategies, all easy to implement, that can turn pharma companies into exceptional customer-centric organizations.\u003c\/p\u003e\u003cdiv\u003e\n\u003cstrong\u003eNumber of Pages:\u003c\/strong\u003e 222\u003c\/div\u003e\u003cdiv\u003e\n\u003cstrong\u003eDimensions:\u003c\/strong\u003e 0.51 x 8.5 x 5.5 IN\u003c\/div\u003e\u003cdiv\u003e\n\u003cstrong\u003ePublication Date:\u003c\/strong\u003e November 30, 2021\u003c\/div\u003e","brand":"Books by splitShops","offers":[{"title":"Default Title","offer_id":42726951256127,"sku":"9781544525594","price":20.71,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0105\/8226\/1823\/files\/e3d9420f79e202dd6c91305bd0bdee99.webp?v=1765112957","url":"https:\/\/dhlswag.com\/products\/pharma-customer-experience-20-secrets-to-10x-your-cx-boost-patient-outcomes-paperback","provider":"BBB","version":"1.0","type":"link"}