{"product_id":"pragmatic-application-of-service-management-the-five-anchor-approach-paperback","title":"Pragmatic Application of Service Management: The Five Anchor Approach - Paperback","description":"\u003cdiv\u003e\u003cp style=\"text-align: right;\"\u003e\u003ca href=\"https:\/\/reportcopyrightinfringement.com\/\" target=\"_blank\" rel=\"nofollow\"\u003e\u003cb\u003eReport copyright infringement\u003c\/b\u003e\u003c\/a\u003e\u003c\/p\u003e\u003c\/div\u003e\u003cp\u003eby \u003cb\u003eSuzanne Van Hove\u003c\/b\u003e (Author), \u003cb\u003eMark Thomas\u003c\/b\u003e (Author)\u003c\/p\u003e\u003cp\u003e\u003c\/p\u003e\u003cp\u003e\u003cstrong\u003eCreate a more robust service management system using the best of ITIL\u003csup\u003e(R)\u003c\/sup\u003e, ISO\/IEC 20000-1, COBIT\u003csup\u003e(R)\u003c\/sup\u003e, and CMMI\u003csup\u003e(R)\u003c\/sup\u003e-SVC.\u003c\/strong\u003e\u003c\/p\u003e\u003cp\u003e\u003c\/p\u003e\u003cp\u003eAlthough ITIL's popularity as a framework for IT service management (ITSM) continues to increase, a number of organizations have realized that its approach is sometimes not quite enough on its own. Many are already working towards compliance with ISO\/IEC 20000-1 - the international standard for ITSM - but, with the likes of COBIT and CMMI-SVC to consider as well, it can be difficult to determine the best route to take. Guidance is now here.\u003c\/p\u003e\u003cp\u003e\u003c\/p\u003e\u003cp\u003e\u003cstrong\u003eNew in the second edition\u003c\/strong\u003e\u003c\/p\u003e\u003cp\u003e\u003c\/p\u003e\u003cp\u003eCompletely updated by service management gurus Suzanne D. Van Hove and Mark Thomas, the second edition of\u003cem\u003e Pragmatic Application of Service Management - The Five Anchor Approach\u003c\/em\u003e provides comprehensive guidance, instructive illustrations, and helpful tables to create an integrated system based on COBIT, ISO\/IEC 20000, ITIL, and CMMI-SVC. This practical book enables service managers to immediately adapt and deploy the guidance, and quickly improve their ITSM function.\u003c\/p\u003e\u003cp\u003e\u003c\/p\u003e\u003cp\u003e\u003cem\u003ePragmatic Application of Service Management\u003c\/em\u003e now features a short chapter on applying the Five Anchors Approach to integrating service management frameworks in very small enterprises (VSEs), and contains five new 'caselets' (short case studies).\u003c\/p\u003e\u003cp\u003e\u003c\/p\u003e\u003cp\u003e\u003cstrong\u003eAbout the authorsDr Suzanne D. Van Hove\u003c\/strong\u003e is the founder and CEO of SED-IT, an international consortium of service management professionals. A recipient of the Industry Knowledge and Lifetime Achievement awards from itSMF USA, she is an advocate for professionalism within service management.\u003c\/p\u003e\u003cp\u003e\u003c\/p\u003e\u003cp\u003e\u003cstrong\u003eMark Thomas \u003c\/strong\u003eis the founder and president of consulting firm Escoute Consulting. As a well-known ITIL and COBIT expert with over 20 years of professional experience, Mark's background spans leadership roles from data centre CIO to management to IT consulting.\u003c\/p\u003e\u003cp\u003eITIL(R) is a registered trade mark of the PeopleCert group. Used under licence from PeopleCert. All rights reserved.\u003c\/p\u003e\u003ch3\u003eAuthor Biography\u003c\/h3\u003e\u003cp\u003eIT Governance Publishing (ITGP) is the world's leading IT-GRC publishing imprint and wholly owned by IT Governance Ltd. ITGP provides books and tools covering all IT governance, risk management and compliance frameworks, producing unique and practical publications of the highest quality, in the latest formats available, and which readers will find invaluable.\u003c\/p\u003e\n            \u003cdiv\u003e\n\u003cstrong\u003eNumber of Pages:\u003c\/strong\u003e 150\u003c\/div\u003e\n            \u003cdiv\u003e\n\u003cstrong\u003eDimensions:\u003c\/strong\u003e 0.33 x 8.5 x 5.5 IN\u003c\/div\u003e\n            \u003cdiv\u003e\n\u003cstrong\u003ePublication Date:\u003c\/strong\u003e December 15, 2016\u003c\/div\u003e\n            ","brand":"Books by splitShops","offers":[{"title":"Default Title","offer_id":43153821990975,"sku":"9781849288750","price":64.78,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0105\/8226\/1823\/files\/Ot4mKAV03f9781849288750.webp?v=1776951150","url":"https:\/\/dhlswag.com\/products\/pragmatic-application-of-service-management-the-five-anchor-approach-paperback","provider":"BBB","version":"1.0","type":"link"}