by Glenn Steele (Author), David Feinberg (Author)
The gold standard in reengineering healthcare delivery
When it comes to providing high-quality care in the most efficient, cost-effective way possible, ProvenCare has proven to be the gold standard in the industry. Developed at Geisinger Health System (GHS) and praised by healthcare leaders worldwide, this pioneering approach provides an essential blueprint for healthcare executives who want to provide higher levels of care for their patients, greater incentives for practitioners, and smarter solutions at lower costs.
ProvenCare will help you achieve 4 transformational goals:
1. Create a truly integrated system that connects all employees--physicians, nurses, pharmacists, medical technicians and specialists, administrators, desk clerks, IT workers, food services, security guards, even financial officers.
2. Nurture partnerships between payers and providers--by sharing crucial medical information as well as financial risks.
3. Strengthen your leadership--from top to bottom, in every department and division.
4. Drive continuous innovation--with sustainable benefits for future success.
Packed with practical solutions to pervasive industry problems, this book provides you with the same field-tested strategies that have made Geisinger one of the most respected names in the healthcare industry. Written by the physician executive who led the development and implementation of ProvenCare and the current CEO of this widely hailed organization, this authoritative guide shows leaders how to reengineer care delivery using innovative strategies, proven processes, and performance-enhancing tools that will create value, improve quality, and reduce costs.
Best of all, you'll be well-equipped to tackle challenges in the future. Whether it's new government guidelines or insurance industry upsets, the fundamental challenges in healthcare will always remain the same: access, quality, and cost. With ProvenCare, you'll have the tools you need to deliver the best care in the best way at the best price.
Praise for ProvenCare and Glenn Steele and David Feinberg
"In rural Pennsylvania, an extraordinarily innovative model for the future of the U.S. healthcare system has emerged. In ProvenCare, leaders Steele and Feinberg give us the compelling inside story of how they built it and what it will take for the rest of us to do so, too."--Atul Gawande, MD, MPH, Samuel O. Thier Professor of Surgery, Harvard Medical School; and NYT bestselling author of Being Mortal
"Using vivid stories, its visionary leaders Steele and Feinberg show us how Geisinger became a national leader in delivering high value care--care so consistently good it is called 'ProvenCare," which comes with a warranty and even refunds if patients are dissatisfied. More important, other healthcare systems can implement the Geisinger formula and achieve the same successful transformation."--Ezekiel J. Emanuel, MD, PhD, Vice Provost of Global Initiatives; Chair, Dept. of Medical Ethics and Health Policy; and Levy University Professor, UPenn
"A must-read for anyone interested in understanding how changing the way care is provided can unlock value in healthcare. Written by the former and current CEOs of GHS, it is a readable explanation of the importance of clinical leadership and integrated health systems in creating value. The discussion and experience with ProvenCare will be especially helpful to clinicians while the financial outcomes of ProvenCare will capture the attention of system CFOs."--Gail Wilensky, PhD, Economist and Senior Fellow, Project HOPE
"An aging population with multiple chronic conditions, coupled with increased consumerism as patients become more involved in their healthcare decision making, means hospitals and health systems are examining their care processes as they grapple with these new challenges. David and Glenn provide a how-to manual on improving access to care and the quality of care, while lowering costs, in their extraordinary new book. Their fresh approach is based on their leadership of one of the country's leading health systems. A must-read for everyone interested in advancing health in America."--Rick Pollack, President and CEO, American Hospital Association
"ProvenCare explores common myths about healthcare in America, and exposes the fallacy that more care is better, along with the tragedy of how many in our country are underserved by our medical system. Steele and Feinberg argue that the patient must always come first, and demonstrate that it is through coordination and collaboration, as well as a singular focus on outcomes, that we can improve care while lowering costs. This excellent book is both an expose and personal guide that provides powerful support for the collaborative and evidenced-based approach to practicing medicine championed by Geisinger, an approach that is leading the way in the transformation in American healthcare."--Ann Lamont, Managing Partner, Oak Investment Partners
"ProvenCare beautifully illustrates how, together, Dr. Steele, Dr. Feinberg, and Geisinger have created proven strategies that balance innovative, integrated technologies with high-touch personal care. ProvenCare, where care and caring go hand-in-hand, is a model for the future that can be implemented today. PeaceHealth looks forward to adopting Geisinger's approach to care delivery to further our own patient-centric focus on transforming the health and wellbeing of our patients and communities."--Liz Dunne, President and CEO, PeaceHealth
"Drs. Steele and Feinberg provide a rare blend of visionary thinking and practical and tactical acumen. Our cooperative of America's leading self-insured health plans benefits immensely from Dr. Steele's leadership. This book is focused on our transformational mission, but also zooms in on the healthcare problems of today and offers solutions to solve them."--Rob Andrews, CEO, Health Transformation Alliance
"Grounded within the context of our rapidly changing healthcare landscape, Drs. Feinberg and Steele offer a thought-provoking look at Geisinger's pioneering approach to reengineer care management and improve health outcomes for patients. The lessons learned from Geisinger's innovations to truly integrate care offer new insights to help tackle the fundamental challenges of access, quality, and cost in healthcare that have remained with us for decades."--Sheila Burke, RN, MPA, FAAN, Senior Public Advisor, Baker Donelson Bearman Caldwell & Berkowitz; and Adjunct Lecturer in Public Policy, Harvard University
"Regardless of what happens in Congress or state legislatures, the healthcare industry is in the throes of massive transformation. For leaders of health systems, as well as clinicians trying to lead successful transformation, ProvenCare is a terrific playbook that shares the insights and passion of Drs. Steele and Feinberg who have positioned GHS as a role model for what is needed in American healthcare. The book is full of insights into the who, what, when, why, and how of this transformation. It is not a coincidence that many Geisinger leaders have moved on to have significant impact at many prominent healthcare organizations, and now xG Health Solutions, the Geisinger spinoff, is assisting others. Follow the journey and use the insights gained to help accelerate the transformation taking place across this industry."--Lee B. Sacks, MD, EVP and Chief Medical Officer, Advocate Health Care
"Dr. Glenn Steele and Dr. David Feinberg, well known for their creativity and leadership in helping to solve the complexities of providing value and quality in healthcare, have provided valuable insights into the success of Geisinger as a delivery model for today and tomorrow. Beyond telling the story of the success and creation of the care model with thought and creativity, the lessons learned can be adapted not only to larger systems but also to our struggling rural hospitals. Refreshingly straightforward and practical."--Lou Hochheiser, MD, Professor Emeritus, UVermont; and former CEO, St. John's Medical Center "Steele and Feinberg have given us a timely and inspiring procedural on how to improve clinical outcomes and patient satisfaction and reduce the cost of healthcare. ProvenCare is a must-read for anyone who desires to fix our broken health system."--George F. Lynn, President Emeritus, AtlantiCare; and former Chairman, American Hospital Association
Author Biography
Glenn D. Steele Jr., MD, PhD, is Chairman of xG Health Solutions, an independently operated venture launched by Geisinger Health System to bring innovations in healthcare to a broader market. Previously, Steele was president and CEO of GHS. A prolific writer, he is the author or coauthor of more than 488 scientific and professional articles. Steele has received numerous awards and was recognized among Modern Healthcare magazine's 50 Most Influential Physician Executives and Leaders in Healthcare.
David T. Feinberg, MD, MBA, is president and CEO of GHS, a vertically integrated, physician-led system widely recognized as a leader in the implementation of electronic health records and the development of innovations in patient care. Previously, Feinberg served as president of UCLA Health System, CEO of UCLA Hospital System, and associate vice chancellor of UCLA Health Sciences. Modern Healthcare has named him among the 50 Most Influential Physician Executives and Leaders in Healthcare.
Visit geisinger.org and xghealth.com