{"product_id":"spinning-up-servicenow-it-service-managers-guide-to-successful-user-adoption-paperback","title":"Spinning Up Servicenow: It Service Managers' Guide to Successful User Adoption - Paperback","description":"\u003cp\u003eby \u003cb\u003eGabriele Kahlout\u003c\/b\u003e (Author)\u003c\/p\u003e\u003cp\u003eLearn how to onboard ServiceNow ITSM tools by evangelizing, educating, and coordinating your organization's service desk, developers, and stakeholders. Drawing on his own story of lessons learned in spinning up the adoption of ServiceNow throughout the Al Jazeera Media Network, application architect Gabriele Kahlout shows IT service managers how to launch automated ServiceNow ticketing tools in seamless integration with their organization's existing email and Active Directory.\u003cbr\u003e\u003ci\u003eSpinning Up ServiceNow: IT Service Managers' Guide to Successful User Adoption\u003c\/i\u003e shows you how to orchestrate your IT service desks and developers to facilitate the adoption and consumption of IT services by all users, supporting their various business needs while optimizing human-computer interaction and minimizing stress and productivity loss arising from poor human-system design.\u003cbr\u003eWhat You'll Learn\u003cbr\u003e\u003c\/p\u003e\u003cul\u003e\n\u003cli\u003eQuick-start ServiceNow in a matter of days with the minimum configuration required to start processing tickets via email\u003cbr\u003e\n\u003c\/li\u003e\n\u003cli\u003eAvoid the teething problems that can spoil your users' onboarding experience with ServiceNow\u003cbr\u003e\n\u003c\/li\u003e\n\u003cli\u003eAutomate the process of scaling up new teams into ServiceNow\u003c\/li\u003e\n\u003cli\u003eShape your users' experiences so that they retain their familiar bearings in email and Active Directory while welcoming the power of ServiceNow enhancements\u003c\/li\u003e\n\u003cli\u003eCreate a strategy to avoid common pitfalls that sabotage ITSM programs\u003c\/li\u003e\n\u003c\/ul\u003e\u003cbr\u003eWho This Book Is For \u003cbr\u003eIT managers charged with implementing ServiceNow ITSM suites in their organizations and business analysts determining the requirements for such implementation. The secondary readership is system administrators and developers involved in ITSM.\u003cbr\u003e\u003ch3\u003eBack Jacket\u003c\/h3\u003e\u003cp\u003eThis book teaches IT service managers how to onboard ServiceNow ITSM tools by evangelizing, educating, and coordinating their organization's service desk, developers, and stakeholders. Drawing on his own story of lessons learned in spinning up the adoption of ServiceNow throughout the Al Jazeera Media Network, application architect Gabriele Kahlout shows IT service managers how to launch automated ServiceNow ticketing tools in seamless integration with their organization's existing email and Active Directory.\u003cbr\u003e\u003ci\u003eSpinning Up ServiceNow: IT Service Managers Guide to Successful User Adoption\u003c\/i\u003e shows IT service managers how to orchestrate their IT service desks and developers to facilitate the adoption and consumption of IT services by all users, supporting their various business needs while optimizing human-computer interaction and minimizing stress and productivity loss arising from poor human-system design.\u003cbr\u003eWhat you will learn: \u003cbr\u003e\u003c\/p\u003e\u003cul\u003e\n\u003cli\u003eHow to quick-start ServiceNow in a matter of days with the minimum configuration required to start processing tickets via email\u003cbr\u003e\n\u003c\/li\u003e\n\u003cli\u003eHow to avoid the teething problems that can spoil your users' onboarding experience with ServiceNow\u003cbr\u003e\n\u003c\/li\u003e\n\u003cli\u003eHow to automate the process of scaling up new teams into ServiceNow\u003c\/li\u003e\n\u003cli\u003eHow to shape your users' experiences so that they retain their familiar bearings in email and Active Directory while welcoming the power of ServiceNow enhancements\u003c\/li\u003e\n\u003cli\u003eHow to create a strategy to avoid common pitfalls that sabotage ITSM programs\u003c\/li\u003e\n\u003c\/ul\u003e\u003ch3\u003eAuthor Biography\u003c\/h3\u003e\u003cp\u003e\u003c\/p\u003e\u003cp\u003e\u003cb\u003eGabriele Kahlout\u003c\/b\u003e is the architect of ServiceNow at the Al Jazeera Media Network and in 2014 was recognized for outstanding achievements with the platform. Championing the transition to ServiceNow, Gabriele advises management, implements proposals, and confronts warts and wrinkles with users. Drawing on experience at start-ups and in innovative research centers, since 2012 Gabriele has brought to the revolutionary but corporate Al Jazeera his enthusiasm for change and a down-to-earth pragmatism. Gabriele attended the Freie Universität Bozen in Italy, the College of Charleston in the USA, and the University of Leeds in the UK.\u003c\/p\u003e\u003cdiv\u003e\n\u003cstrong\u003eNumber of Pages:\u003c\/strong\u003e 241\u003c\/div\u003e\u003cdiv\u003e\n\u003cstrong\u003eDimensions:\u003c\/strong\u003e 0.55 x 9.21 x 6.14 IN\u003c\/div\u003e\u003cdiv\u003e\n\u003cstrong\u003eIllustrated:\u003c\/strong\u003e Yes\u003c\/div\u003e\u003cdiv\u003e\n\u003cstrong\u003ePublication Date:\u003c\/strong\u003e March 10, 2017\u003c\/div\u003e","brand":"Books by splitShops","offers":[{"title":"Default Title","offer_id":42717136158783,"sku":"9781484225707","price":64.78,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0105\/8226\/1823\/files\/67d95aec708d9114002815dd7cfb20d0.webp?v=1765077428","url":"https:\/\/dhlswag.com\/products\/spinning-up-servicenow-it-service-managers-guide-to-successful-user-adoption-paperback","provider":"BBB","version":"1.0","type":"link"}