{"product_id":"the-art-of-complaining-canadas-consumer-action-guide-paperback","title":"The Art of Complaining: Canada's Consumer Action Guide - Paperback","description":"\u003cdiv\u003e\u003cp style=\"text-align: right;\"\u003e\u003ca href=\"https:\/\/reportcopyrightinfringement.com\/\" target=\"_blank\" rel=\"nofollow\"\u003e\u003cb\u003eReport copyright infringement\u003c\/b\u003e\u003c\/a\u003e\u003c\/p\u003e\u003c\/div\u003e\u003cp\u003eby \u003cb\u003ePhil Edmonston\u003c\/b\u003e (Author)\u003c\/p\u003e\u003cp\u003e\u003c\/p\u003e\u003cp\u003eDefective cars, contaminated food, insurance company abuses, botched vacations, or government errors and indifference. \u003ci\u003eThe Art of Complaining\u003c\/i\u003e evens the playing field. \u003cbr\u003e\u003cbr\u003e\u003c\/p\u003e\u003cp\u003eMost people hate to complain and so they will put up with defective cars, contaminated food, insurance company abuses, botched vacations, and government errors and indifference. \u003ci\u003eThe Art of Complaining\u003c\/i\u003e evens the playing field.\u003c\/p\u003e\u003cp\u003e\u003ci\u003eThe Art of Complaining\u003c\/i\u003e gives readers an arsenal of successful complaint tactics and claim letters compiled by Phil Edmonston, Canada's best-known consumer advocate and the author of the best-selling Lemon-Aid car guides. \u003ci\u003eThe Art of Complaining\u003c\/i\u003e takes readers on a 45-year journey of consumer advocacy seen through the eyes of this former Member of Parliament, Ralph Nader Associate, and former member of the boards of Consumer Reports and The Quebec Bar Association. Edmonston has battled carmakers, dealers, insurance companies, lawyers, and government officials, both in the courts and in the streets. Indeed, Phil is Canada's toughest customer.\u003c\/p\u003e \u003ch3\u003eAuthor Biography\u003c\/h3\u003e\u003cp\u003ePhil Edmonston, Canada's toughest customer, is a former MP and Consumers Union board member. For over 42 years he has written more than 140 \u003ci\u003eLemon-Aid\u003c\/i\u003e bestsellers. About three decades ago Nissan and Honda sued Phil for $5 million -- and lost. He regularly gets tossed out of auto shows. Currently, he lives in Panama.\u003c\/p\u003e\n            \u003cdiv\u003e\n\u003cstrong\u003eNumber of Pages:\u003c\/strong\u003e 120\u003c\/div\u003e\n            \u003cdiv\u003e\n\u003cstrong\u003eDimensions:\u003c\/strong\u003e 0.3 x 8.97 x 6.11 IN\u003c\/div\u003e\n            \u003cdiv\u003e\n\u003cstrong\u003ePublication Date:\u003c\/strong\u003e October 08, 2013\u003c\/div\u003e\n            ","brand":"Books by splitShops","offers":[{"title":"Default Title","offer_id":43153294262335,"sku":"9781459719415","price":20.39,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0105\/8226\/1823\/files\/f6IZmVteW39781459719415.webp?v=1776945988","url":"https:\/\/dhlswag.com\/products\/the-art-of-complaining-canadas-consumer-action-guide-paperback","provider":"BBB","version":"1.0","type":"link"}