{"product_id":"the-crisis-manager-facing-disasters-conflicts-and-failures-paperback","title":"The Crisis Manager: Facing Disasters, Conflicts, and Failures - Paperback","description":"\u003cp\u003eby \u003cb\u003eOtto Lerbinger\u003c\/b\u003e (Author)\u003c\/p\u003e\u003cp\u003e\u003c\/p\u003e\u003cp\u003eResponding to the era of crises in which we now live, \u003cem\u003eThe Crisis Manager\u003c\/em\u003e offers wise counsel for anticipating and responding to crises as well as taking the steps required to reduce the impact of these events. Spotlighting the reality of crisis at levels ranging from local to global, author Otto Lerbinger helps readers understand the approaches and ways of thinking required for successful crisis management in today's world. As no organization or individual is immune from crisis, he guides managers to make good decisions under conditions of high uncertainty, and to consider the interests not only of stockholders but also of a wide variety of stakeholders.\u003c\/p\u003e\u003cp\u003eWith a focus on the threat of crises to an organization's most valuable asset - its reputation - \u003cem\u003eThe Crisis Manager\u003c\/em\u003e covers: \u003c\/p\u003e\u003cul\u003e \u003cp\u003e \u003c\/p\u003e \u003cli\u003ePreparation for crisis, including crisis communication planning\u003c\/li\u003e \u003cp\u003e \u003c\/p\u003e \u003cli\u003ePhysical crises - natural, biological, and technological\u003c\/li\u003e \u003cp\u003e \u003c\/p\u003e \u003cli\u003e\"Human climate\" crises, stemming from targeted attacks on an organization's policies, actions, or physical holdings \u003c\/li\u003e \u003cp\u003e \u003c\/p\u003e \u003cli\u003eCrises due to management failure, including mismanagement, skewed values, deception, and misconduct\u003c\/li\u003e \u003c\/ul\u003e\u003cp\u003eNew to this second edition are the use of social media in crisis management, and chapters on image restoration strategies and crises stemming from mismanagement, as well as a comprehensive updating of the entire work. Real-world case studies provide examples of what worked and what did not work, and the reasons why. \u003c\/p\u003e\u003cp\u003eWritten for present and future crisis managers in all types of businesses and organizations, this resource will be required reading for students in public relations, business, and management, as it prepares them for their crucial roles as decision makers. \u003c\/p\u003e\u003ch3\u003eAuthor Biography\u003c\/h3\u003e\u003cp\u003e\u003c\/p\u003e\u003cp\u003e\u003cstrong\u003eOtto Lerbinger\u003c\/strong\u003e is Professor Emeritus at Boston University, specializing in corporate public affairs and applying the social sciences to management and communication. He holds a PhD in Economics and Social Science at the Massachusetts Institute of Technology.\u003c\/p\u003e\u003cdiv\u003e\n\u003cstrong\u003eNumber of Pages:\u003c\/strong\u003e 384\u003c\/div\u003e\u003cdiv\u003e\n\u003cstrong\u003eDimensions:\u003c\/strong\u003e 0.6 x 8.9 x 5.9 IN\u003c\/div\u003e\u003cdiv\u003e\n\u003cstrong\u003eIllustrated:\u003c\/strong\u003e Yes\u003c\/div\u003e\u003cdiv\u003e\n\u003cstrong\u003ePublication Date:\u003c\/strong\u003e November 07, 2011\u003c\/div\u003e","brand":"Books by splitShops","offers":[{"title":"Default Title","offer_id":42724183572543,"sku":"9780415892315","price":225.48,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0105\/8226\/1823\/files\/c9deb3e6020599cf622a41baabaa3e90.webp?v=1765101786","url":"https:\/\/dhlswag.com\/products\/the-crisis-manager-facing-disasters-conflicts-and-failures-paperback","provider":"BBB","version":"1.0","type":"link"}