{"product_id":"the-handbook-for-working-with-difficult-groups-hardcover","title":"The Handbook for Working with Difficult Groups - Hardcover","description":"\u003cp\u003eby \u003cb\u003eSandy Schuman\u003c\/b\u003e (Author)\u003c\/p\u003e\u003ch3\u003eFront Jacket\u003c\/h3\u003e\u003cp\u003e\u003c\/p\u003e\u003cp\u003eWE'VE ALL EXPERIENCED the challenges associated with working with groups, but \u003ci\u003eThe Handbook for Working with Difficult Groups\u003c\/i\u003e turns the idea of \"difficult groups\" on its head. Rather than view groups as inherently difficult, it looks at the factors that make working with groups difficult. Individual chapters focus on challenges such as involving dissenters, building external perspectives, reducing complaining, adapting to cultural differences, incorporating diversity, facilitating inclusion, working virtually, resolving identity-based conflict, transforming unproductive behavior patterns, preventing workplace harassment, and strengthening accountability. \u003c\/p\u003e\u003cp\u003eThe book first provides a framework for thinking systemically about the many and varied ways in which working with a group can be difficult. Building on that framework, the contributors each address three basic issues: \u003c\/p\u003e\u003cul\u003e \u003cb\u003e\u003cli\u003e How the group is difficult--a description of a real group and the observable phenomena that reflect the group's difficulty.\u003c\/li\u003e\u003c\/b\u003e \u003cb\u003e\u003cli\u003e Why the group is difficult--an exploration of the underlying causes of the difficulty.\u003c\/li\u003e\u003c\/b\u003e \u003cb\u003e\u003cli\u003e What you can do about it--what you can do as a group facilitator, leader, or member to help the group.\u003c\/li\u003e\u003c\/b\u003e \u003c\/ul\u003e\u003ch3\u003eAuthor Biography\u003c\/h3\u003e\u003cp\u003e\u003c\/p\u003e\u003cp\u003e\u003cb\u003eSandy Schuman\u003c\/b\u003e has been helping organizations work more effectively to solve complex problems and make critical decisions for more than thirty years. He is a group facilitator, collaborative process advocate, and storyteller. He helps groups create shared meaning, make critical choices, and build collaborative relationships. He facilitates problem-solving and decision-making processes for a wide variety of public management and policy issues and provides training in group facilitation, decision making, systems thinking, conflict management systems, and organizational communication. He is the editor of the International Association of Facilitators handbook series: \u003ci\u003eThe IAF Handbook of Group Facilitation, Creating a Culture of Collaboration, \u003c\/i\u003e and\u003ci\u003e Working with Difficult Groups.\u003c\/i\u003e\u003c\/p\u003e\n        \u003cdiv\u003e\n\u003cstrong\u003eNumber of Pages:\u003c\/strong\u003e 480\u003c\/div\u003e\n            \u003cdiv\u003e\n\u003cstrong\u003eDimensions:\u003c\/strong\u003e 1.7 x 9.4 x 7.1 IN\u003c\/div\u003e\n            \u003cdiv\u003e\n\u003cstrong\u003ePublication Date:\u003c\/strong\u003e April 26, 2010\u003c\/div\u003e\n            ","brand":"Books by splitShops","offers":[{"title":"Default Title","offer_id":42723995516991,"sku":"9780470190388","price":207.36,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0105\/8226\/1823\/files\/121ce1c69ffa60d0060172aef682aef3.webp?v=1765101102","url":"https:\/\/dhlswag.com\/products\/the-handbook-for-working-with-difficult-groups-hardcover","provider":"BBB","version":"1.0","type":"link"}