by Bryan Shane (Author), Patricia Lafferty (Author)
In so many cases, senior public servants are forced to make decisions with incomplete, inaccurate and untimely information. Without effective information, ships of state are sailing blind.
MORE THAN JUST THEORY, The Leadership Driven Method (LDM) to Performance Measurement is a must-read, how-to book for senior and mid-level managers who are charged with making informed decisions that are needed to ensure that their public sector or not-for-profit organization meets its strategic goals. Filled with ready-to-use diagnostic tools or 'Windows', a step-by-step methodology and case studies, this book provides both the art and the science to successfully develop and/or improve a Performance Measurement system. The science lies in the application of the methodology, the tools and their analysis. The art is found in adapting and implementing the PM system to the unique requirements of each organization in terms of resources, timing, security, climate, planning and governance requirements. The three case studies on Major Projects, Procurement and Training further demonstrate the effective application of the LDM.
Use of the LDM can result in improved service and client satisfaction, increased efficiencies and cost savings, elimination of duplication of effort and increased productivity and enhanced staff morale together with the successful introduction of best practices.
The tools and techniques within this book have been validated through 30 years of successful professional use by the authors in their own consulting practice.