by Leslie C. Fiorenzo (Author)
Twenty-One Lessons for Mastering the Difficult Conversation was written as a guide for managers to change their habits in preparing for and holding difficult conversations. The premise is based on the fact that we can form new habits within 21 days with focused concentration. The book is divided into two parts. The first section introduces the D.A.R.E. Process for Resolution Management and reveals three mistakes even savvy managers make when dealing with difficult employees. It contains practical advice for managers who want to masterfully resolve the issue with their direct reports. The second section is a journal designed for daily use for 21 consecutive days. Each day includes a story, a lesson, and an opportunity to make a journal entry. It takes the first section of the book and adds vital content to help managers grow and develop into an expert at managing those 'difficult conversations.'